Frequently asked questions


Q: I HAVE A QUESTION! WHAT DO I DO?
— A: EMAIL QUESTIONS@ASHLEYGOLD.COM OR CALL 800.914.0248 AND WE WILL BE GLAD TO HELP WITH WHATEVER YOU NEED!
Q: HOW MUCH DOES SHIPPING COST?
— A: WE SHIP ANYWHERE IN THE 50 UNITED STATES AND D.C. FOR ONLY $4! OUTSIDE OF THE UNITED STATES, WE HAVE A COUPLE DIFFERENT SHIPPING OPTIONS TO EXPLORE WHEN YOU CHECK-OUT.
Q: I WANT TO RETURN OR EXCHANGE AN ITEM. HOW DOES THAT WORK?
— A: WE WILL DO WHATEVER WE CAN TO MAKE YOU HAPPY. SIMPLY EMAIL QUESTIONS@ASHLEYGOLD.COM OR CALL 800.914.0248 WITHIN TWO WEEKS OF YOUR ORDER AND WE WILL DO OUR BEST TO HELP! PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS OR EXCHANGES INITIATED AFTER 14 DAYS REGARDLESS OF THE REASON.
Q: DO I NEED TO PAY SALES TAX?
— A: GREAT QUESTION! IF YOU ARE SHIPPING TO THE STATE OF MICHIGAN, YES (6%). IF YOU ARE SHIPPING ANYWHERE ELSE, NO.
Q: WHEN WILL MY ITEM(S) ARRIVE?
— A: FOR ORDERS WITHIN 50 UNITED STATES AND D.C., WE SHIP VIA THE THE UNITED STATE S POSTAL SERVICE EITHER FIRST CLASS OR PRIORITY MAIL. MOST ITEMS SHIP WITHIN 24 HOURS. AS SOON AS AN ITEM SHIPS YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER. WE DO OUR BEST TO GET EVERY ITEM TO YOU AS FAST AS POSSIBLE!
Q: HOW DO I DESIGN A CUSTOM PIECE OF JEWELRY?
— A: I LIKE YOUR SENSE OF STYLE! EMAIL QUESTIONS@ASHLEYGOLD.COM OR CALL 800.914.0248 AND ONE OF OUR CUSTOM JEWELRY DESIGN EXPERTS WILL HELP YOU DESIGN SOMETHING INCREDIBLE!
Q: IS THIS THE ASHLEY GOLD WE KNOW FROM TELEVISION?
— A: YES, THAT’S ME!