Frequently asked questions


Q: I HAVE A QUESTION! WHAT DO I DO?
— A: EMAIL QUESTIONS@ASHLEYGOLD.COM OR CALL 800.914.0248 AND WE WILL BE GLAD TO HELP WITH WHATEVER YOU NEED!
Q: HOW MUCH DOES SHIPPING COST?
— A: WE SHIP ANYWHERE IN THE 50 UNITED STATES AND D.C. FOR ONLY $4! OUTSIDE OF THE UNITED STATES, WE HAVE A COUPLE DIFFERENT SHIPPING OPTIONS TO EXPLORE WHEN YOU CHECK-OUT.
Q: I WANT TO RETURN OR EXCHANGE AN ITEM. HOW DOES THAT WORK?
— A: WE WILL DO WHATEVER WE CAN TO MAKE YOU HAPPY. SIMPLY EMAIL QUESTIONS@ASHLEYGOLD.COM OR CALL 800.914.0248 WITHIN TWO WEEKS OF YOUR ORDER AND WE WILL DO OUR BEST TO HELP!
Q: DO I NEED TO PAY SALES TAX?
— A: GREAT QUESTION! IF YOU ARE SHIPPING TO THE STATE OF MICHIGAN, YES (6%). IF YOU ARE SHIPPING ANYWHERE ELSE, NO.
Q: WHEN WILL MY ITEM(S) ARRIVE?
— A: FOR ORDERS WITHIN 50 UNITED STATES AND D.C., WE SHIP VIA THE THE UNITED STATE S POSTAL SERVICE EITHER FIRST CLASS OR PRIORITY MAIL. MOST ITEMS SHIP WITHIN 24 HOURS. AS SOON AS AN ITEM SHIPS YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER. WE DO OUR BEST TO GET EVERY ITEM TO YOU AS FAST AS POSSIBLE!
Q: HOW DO I DESIGN A CUSTOM PIECE OF JEWELRY?
— A: I LIKE YOUR SENSE OF STYLE! EMAIL QUESTIONS@ASHLEYGOLD.COM OR CALL 800.914.0248 AND ONE OF OUR CUSTOM JEWELRY DESIGN EXPERTS WILL HELP YOU DESIGN SOMETHING INCREDIBLE!
Q: IS THIS THE ASHLEY GOLD WE KNOW FROM TELEVISION?
— A: YES, THAT’S ME!